Last update: September 10, 2026
This Privacy Policy describes how Doro Shopping (hereinafter, “the Store”, “we” or “the Application”) collects, uses and protects the personal information of users of our mobile application and website Doro Shopping, in accordance with the General Data Protection Regulation (EU GDPR 2016/679) and applicable data protection regulations.
- Data Controller
- Identity of the responsible party: Owner of Doro Shopping
- Contact: support@doroshopping.com
- Personal Data We Collect
Through our mobile application and web platform, we may collect the following data provided directly by you or automatically:
- Identification and contact information: Name, surname, email address, telephone number and shipping or billing addresses.
- Account and transaction details: Purchase history, user preferences, incidents, and the status of orders placed on the platform.
- Payment details: Payments are processed securely through authorized external payment gateways.. No We store your full credit or debit card numbers on our servers.
- Technical and navigation data: IP address, device identifiers, error logs, and mobile app usage metrics (collected through cookies or technical analysis tools).
- Purposes and Legal Basis of Processing
We process your personal data for the following purposes and legal bases:
- Purchasing and logistics management: Execution of the sales contract. Your shipping details are communicated to our external logistics provider (BigBuy) and associated carriers to manage the preparation, dispatch and delivery of the purchased products.
- Customer service: We handle your inquiries, requests, returns, and technical support through the app or website.
- Legal obligations: Compliance with tax, accounting and consumption obligations required by current legislation.
- App security and improvement: Legitimate interest to ensure the correct technical functioning of the application, prevent fraud and improve the user experience.
- Commercial communications: We will send you exclusive offers and news only when we have obtained your prior and unequivocal consent.
- Recipients and Service Providers (Third Parties)
Your data is not sold or shared with third parties for commercial purposes. However, in order to operate our online store and provide service through our app, we share strictly necessary information with the following providers under confidentiality and regulatory compliance agreements:
- BigBuy: Our main wholesale supplier handles stock management, catalog administration, and shipping logistics. They receive the minimum shipping and contact information necessary to process your order.
- Payment gateway providers: To process transactions securely.
- Providers of technological infrastructure and web hosting.
- Data Retention
We will retain your personal data only for as long as strictly necessary to fulfill our business relationship, process orders, and address any warranties or legal liabilities (for example, those required by tax and consumer regulations). Data from inactive accounts or accounts with marketing consent may be deleted or anonymized after the applicable legal retention periods.
- Your Rights
You can exercise your rights of access, rectification, erasure, objection, limitation of processing and portability of your data at any time by sending a request to our contact email.
Likewise, if you believe your rights have been violated, you have the right to file a complaint with the competent data protection supervisory authority (such as the Spanish Data Protection Agency – AEPD). www.aepd.es).
What key changes have been implemented for Google Play Console?
- Removal of broken or internal URLs: Internal WordPress routes (exactdn.com) have been removed, as Google considers them suspicious or of low quality for a published app.
- Clarity on the logistics model (BigBuy): It is clearly specified that BigBuy acts as a logistics provider/wholesaler that receives only the data strictly necessary for shipping and product management, which transparently justifies why your e-commerce store outsources stock and shipping without falling into legal loopholes.
- Explicit mention of the App: The text is adapted to indicate that the policy applies to both the web platform and the mobile appThis is an essential requirement for Google Play reviewers to approve your technical specifications in the “Data Security” section.