These general terms and conditions govern purchases made on Doro Shopping. By placing an order, you accept these terms and conditions, together with the Privacy Policy and, where applicable, the Cookies Policy.
1. Scope and acceptance
These terms and conditions apply to all orders placed via the online shop. If you do not agree to them, please do not use the shopping service.
2. Products and information
Product pages include a description, price and indicative delivery information where available. Images are for illustrative purposes only. We endeavour to keep the information up to date; in the event of any significant discrepancies, please contact customer support.
3. Prices and payments
- Prices are shown in the currency indicated in the shop and include tax where stated.
- Delivery costs are calculated before you confirm your order.
- Payment is made via the payment gateways available at checkout.
4. Orders and Contract
An order constitutes an offer to purchase. Acceptance is confirmed by email and/or a change in the order status. We reserve the right to reject orders due to obvious pricing errors, lack of stock, suspected fraud or incomplete details.
5. Dispatch and delivery
Delivery times are estimates. The risk of loss or damage passes to you in accordance with the applicable regulations. You must provide a correct and accessible delivery address.
6. Cancellation and returns
If you are a consumer in the EU, you have the right to withdraw from the contract in accordance with the law (normally within 14 days of receipt), subject to the exceptions provided for. Please refer to the Returns Policy for the procedure.
7. Warranty
Products are covered by the statutory guarantee of conformity. Please keep your invoice or order confirmation to help us process any claims.
8. Account Use
You are responsible for safeguarding your login details. Please notify us of any unauthorised use of your account.
9. Amendments
We may update these terms and conditions. The current version is the one published on this page on the date of purchase.
10. Contact
For queries regarding your contract or orders: atencionalcliente@doroshopping.com or the Help Centre.