Request your return
Contact us within 14 days of receiving your order.
Returns
Returns policy
Learn how to request a return, your rights and the refund process.
How to request a return
Prepare the package
Pack the product carefully, preferably in its original packaging and with all accessories.
Receive your refund
We will refund the original payment method after receiving and inspecting the return.
Your rights
- In the EU, you generally have 14 days to exercise your right of withdrawal.
- The product must be returned in good condition and, where possible, in its original packaging.
- Some items may be subject to legal exceptions due to their nature or conditions of use.
Refund process
- We will confirm the return instructions after reviewing your request.
- When the parcel arrives, we will check the condition of the returned product.
- The refund is made to the original payment method; your bank may take several business days to show it.
Need help with a return?
Write to us with your order number and the details of your case.